Customer Service

I may have written about customer service in the past and I am going to write about it again. I purchased an item from a 3rd party, it was supposed to have arrived 2 weeks ago, but the delivery company would not deliver the item without a signature so for 4 separate instances the item was loaded onto a truck, and they tried to deliver it, and now have sent it back to the 3rd party.

In a day and age when I can track and package with the push of a button, do the shipping companies not call and schedule delivery of items? Has customer service come so far to be pushed back into the dark ages when it comes to common courtesy? Why can't I receive a simple call when a driver is in my area, so I can rush home and get ready for the delivery of my item?

So I contacted the company by Twitter and their email system. The email system was absolutely worthless. Send an email into oblivion or the far side of the moon as far as I know. Instead, I decided to use social media, so I banged away on Twitter, Facebook and looked for other ways to contact them. I did receive communication by Twitter. I had used Twitter when an airline lost my bag in New York, to great success. So I was hopeful I would get similar results.

In the end the shipper sent the package back. They said they tried to help, maybe they did, maybe not, but the bulk of the blame resides here in Jacksonville. Why is it that these people could not pickup the phone and make a call to me and schedule a time for delivery? Simple common courtesy. They could have even used a computer to make the call.

As Clark Howard calls it, this is Customer No-Service.

Jack